Refund Policy
Regarding to adding cash, when a user is trying to add cash and transferring a amount of money to us via third party payment gateway, the transaction status may turn out to be failed due to some technical issues. In case of any amount of money has been deducted from user’s account, the refund will be processed into the original mode of payment, which will be credited within 21 working days.
Regarding to withdrawing, once notified post verification of the withdrawal request, we may disburse the specified amount by cheque or electronic transfer based on the mode of withdrawal selected by you. We shall make our best efforts to honour your choice on the mode of withdrawal but reserve the right to always disburse the specified amount to you by cheque. In case of non-availability of your bank account details, the Company will refund the withdrawal money to your game account. Then you can choose to use the money to either play game or initiate a withdrawal again.
In the event that your game ID is blocked due to certain forbidden behaviors, the game balance and ongoing recharge/withdrawal amount will be frozen accordingly, which means all money won’t be credited or refunded to you.
Wisegrowpay E-Commerce Private Limited disclaims responsibility and liability for any harm resulting from cancellation of any Game organized by it. We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument. If you are a cash player on the Portal, you acknowledge and agree that you will not be entitled to any refund in case of any service outages that may be caused by failures of our service providers, computer viruses or contaminants, natural disasters, war, civil disturbance, or any other cause beyond the reasonable control of Wisegrowpay E-Commerce Private Limited.